Web Design Faq

How do I get started?

Please ring us to have a brief about your business and website goals. One of our account manager will be able to help to understand your needs and suggest a suitable package.

Do you have any packages to suit my business?

Dsigns Australia take every project with its own merits and unique needs. We provide custom solutions to all our customers. However, for small businesses with limited budget we have ready to go packages. Ring us to know more about these packages.

How long it takes to complete a website?

Time frame depends on the size of the project and the complexity. It also depends on how quick we receive the content (Texts and Images) from the client to put on the website. On an average it takes about 2-3 weeks to finish a 5-10 page website.

Do you provide copy writing services?

Yes. If requested we arrange professional copy writing services to our clients. This will be an extra service and we will inform about the extra payment to be made along with the quotation.

What do I need to start the project?

Make sure that you have secured your business name with the ASIC business registration. After we get the brief about your business plan and the type of package you interested, we all are ready to start!

Do I need to pay anything before the project?

An advance fee is to be made before we commence any project.

What other services you provide other than websites?

We have complete design and marketing services available with DSIGNS AUSTRALIA such as graphic design, illustrations, Copy writing, Door to Door flyer distribution and many more...

How can I edit my website?

All our websites will be made on easy to edit Content Management System such as WordPress, Drupal, Magento, Open cart etc. We will show you how to change important data on the website and if required will provide a brief tutorial for your records.

Do You Guarantee That My Site Will Always Be Available?

No. We guarantee 99.99% up time on our servers. However if there is any issue please notify us immediately. After assessment, we will inform you the required time to fix the issues.

Will my website going to be Search Engine Friendly?

Yes. When we design and code the website, we will make sure that the site and links are SEO friendly. However this does not mean that your website will be in google page 1. In order to improve your rankings on Google, you need to do SEO on website. The results will vary depending on the competition in the specified keyword search.

How many pages I can have for my website?

As many as you like! From search engine point of view, the more pages, the better. Please view our package list to select your choice.

Whom Should I contact if I need to discuss any issue with my website?

Each client will be assigned with an account manager for all the projects. Please contact them directly via their mobile or email address. We are customer friendly and ready to help you at any time!

Logo & Graphic Design FAQs

What information do you need to get started?

For Logo design, we need to know the following,

  • Your Business Name or Name of the logo
  • Any tagline to be used with the logo
  • Your target profile ( for eg: Men aged 30-55, entrepreneurs or tradies )
  • Style guide or inspirations. It is not to copy but to know the taste or theme of your brand
  • Important dates for logo release that we should be aware of

Email the brief to logo@dsigns.com.au or submit via logo design brief.

For Business card design, we need to know the following,

  • High-resolution logo in PNG/PDF or EPS formats
  • Details for each business card - Name, Number, Email, Business address, Services (This can be emailed later)
  • Style guide or inspirations. It is not to copy but to know the style you are after. This can be emailed later.

For Flyer design, we need to know the following,

  • Size of the flyer (A5, A4, A3)
  • Texts for each side supplied in word/pdf format.
  • Images or links to Shutterstock image #ID
  • Style guide or inspirations. This can be emailed later

How long does it take to see first samples of the design?

Normally it takes about 2 working days before a sample is ready. The timings may vary depending on the project and client brief.

Do you provide emergency services?

Yes, at DSIGNS AUSTRALIA, we can arrange emergency design services upon an additional charge. This won’t apply to completed project which needs minimal touch up. We normally do it for free!

How do I see graphic design samples?

After your design is complete we will send them to your supplied email or we can arrange a meeting at our office. We prefer all exchanges via email as this will avoid getting into traffic.

Is there any limitations on the number of changes?

We support our clients throughout the process, hence we provide reasonable number of revisions for clients with clear brief and plan

What types of graphic design services you provide?

DSIGNS AUSTRALIA provides all graphic design services such as logo design, brochure design, illustrations, graphics for web sites, direct mail design, marketing, stationery – including business card, letterhead, envelope, mailing label, and presentation folder design, and all sorts of printing designs and signage works.

How much client involvement is allowed in the design process?

We encourage client to supply all their ideas, sample designs, sketches or whatever information they may have to us while completing our design questionnaire. During the design process we will get necessary approvals at times.

Who owns the rights of the created graphic design?

All our designs have exclusive rights to use for any business or personal needs. However we as the design agency have the right to use the designs in our portfolio and for other marketing purposes. Clients have to take all necessary steps to trademark or secure the artwork.

What if I do not like the graphic design?

If you do not like any designs we provided, we will arrange another meeting to discuss to more about your preferences and we will provide more options to choose. However from our experience, most of the designs get approval in the first go itself!

In worst cases, we will cancel the project in writing. We will not refund the deposit made.

Print Services Faq

Do you deliver to anywhere in Australia?

Yes, we deliver anywhere in Australia. For urgent deliveries, we recommend you contact us before placing your order.

What payment methods do you accept?

We accept eftpos payment, Visa or Mastercard at our shop or you can pay online via bank trasfer or direct cash payment.

Can I cancel my order?

Unfortunately once an order is placed, it is immediately scheduled in the print queue and can not be cancelled. We hope you understand, as our priority is to keep turnaround times fast for our customers.

What if my order arrives damaged or the printing isn't up to scratch?

Please contact us right away. We guarantee the quality of our printing and we want to know right away if there’s been a quality control lapse. Contact us by phone or email here and one of our customer service staff will respond to you personally to fix the problem. It’s extremely rare, but if we can’t fix the problem – we will refund your money!