The industry average speed-to-lead is 47 hours. Businesses that respond within 60 seconds are 7× more likely to book the job. Our CRM setup fires an SMS auto-reply the moment someone submits a form or misses your call — so no lead goes cold while you're on a job site. We've set up CRMs for tradies, NDIS providers, clinics and service businesses since 2013 — on GoHighLevel (our default), HubSpot, Pipedrive and Zoho. The CRM connects directly to your lead generation funnel and Google Ads campaigns so every lead is tagged by source from the moment it comes in.
Tell us what you need — your trade, your suburb, your goal — and we'll point you straight to the right page.
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Our default is GoHighLevel because email, SMS, WhatsApp, calendars and review automations are all native. We also work in HubSpot, Pipedrive and Zoho if you're already invested.
When a job is marked complete, the customer receives an SMS and email asking for a Google review. Happy customers go to Google; anything below 4 stars routes to a private feedback form first — protecting your public rating while capturing feedback privately.
All sequences are opt-in with clear unsubscribe, respect the Spam Act 2003 and the Do Not Call register, and use WhatsApp-approved message templates. We set consent capture up correctly on your forms from the start.
Same four stages on every small business crm project. You'll always know what's happening this week and what's next.
30-minute chat to understand your business, your customers and what success looks like for your small business crm.
We map the work to outcomes — fixed-price scope, clear deliverables, no surprise rounds on your small business crm project.
Senior in-house team executes — you'll see real progress weekly, not a 6-week silence followed by a big reveal.
We hand over editable files, train your team, and stay on for 30 days post-launch to fix anything that needs fixing.
How Sydney small businesses can build a real lead-generation engine in 2026 — channels, follow-up speed, CRM setup and the metrics that actually matter.
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