01 · Map the journey
We map your enquiry-to-job-to-review flow, identify where leads go cold, and design pipelines, tags and automations around it.
Service · Grow
Small business CRM Sydney that nurtures leads while you're on the tools.
An all-in-one CRM built for Sydney small business — review management, lead nurturing pipelines, and automated email, SMS and WhatsApp follow-ups so no enquiry goes cold and no review request gets forgotten.
What you get
A clear scope, no surprise extras.
- CRM setup with sales + service pipelines
- Automated Google review requests (SMS + email)
- Email, SMS and WhatsApp follow-up sequences
- Missed-call text-back + two-way inbox
- Lead source tagging + reporting dashboard
- Team training + 30 days of post-launch support
Why DSIGNS
A small studio that punches above its weight.
- 01Built for tradies, clinics and service businesses
- 02WhatsApp + SMS first — where your customers actually reply
- 03Reputation on autopilot via review automations
- 04No long lock-ins — month-to-month after setup
Ask DSIGNS · AI helper
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Experience · Expertise · Trust
Why trust us with your small business crm?
We've set up CRMs for tradies, NDIS providers, clinics and service businesses across Sydney since 2013 — on GoHighLevel, HubSpot, Pipedrive and Zoho. Every build is wired to the channels your customers actually use (SMS and WhatsApp first, email second), with missed-call text-back, two-way inbox, and Google review automation that compounds your reputation week after week.
<60s
first reply via SMS auto-response
3-channel
follow-up: email + SMS + WhatsApp
Auto
Google review requests after every job
12+ yrs
Sydney small-business focus
Process
How we get from messy idea to finished work.
02 · Build & integrate
CRM setup, number provisioning for SMS, WhatsApp Business API, email domain warm-up, calendar + form integrations.
03 · Automate follow-ups
Multi-channel sequences — instant SMS reply, day-1 email, day-3 WhatsApp nudge, missed-call text-back, quote follow-ups, no-show recovery.
04 · Reviews & reporting
Automated review requests after job completion, plus a live dashboard tracking leads, response time, conversion and review velocity.
Selected work
A few projects that show how we think.
CRM plans
Start small. Automate properly.
Choose the setup that matches your team and lead volume.
Starter
$297/month + GST
+ $500 + GST one-off setup
Simple CRM, missed-call text-back, review automation and one pipeline.
- 2-way SMS + email inbox
- Google review request automation
- Missed-call text-back
- Web chat widget + lead capture form
- Single user, single pipeline
- Email + chat support (Sydney hours)
Advanced
$500/month + GST
+ $500 + GST one-off setup
Full automation stack — multi-channel follow-ups, nurture pipelines and WhatsApp for teams that want to scale.
- Everything in Starter, plus:
- WhatsApp Business integration
- Multi-step email + SMS + WhatsApp nurture sequences
- Multiple pipelines + sales stages
- Calendar booking + appointment reminders
- Custom automations & Zapier
- Up to 5 users + role permissions
- Priority Sydney support
Industries we serve
CRM built for your industry.
From tradies to clinics, we configure pipelines, follow-ups and review automation around how your industry actually wins jobs.
Selected work
Recent small business crm projects.
Verified Reviews
Real feedback from businesses that trusted DSIGNS.
See what clients say about our branding, web design, SEO, Google Ads and digital marketing work.
What does the CRM cost? +
Setup starts from $1,990 + GST. Ongoing software + management lands $297–$697/month + GST depending on number of users, SMS/WhatsApp volume and channels.
Which CRM do you build on? +
Our default is GoHighLevel because email, SMS, WhatsApp, calendars and review automations are all native — no Zapier glue. We also work in HubSpot, Pipedrive and Zoho if you're already invested.
Will it work with WhatsApp? +
Yes — via the official WhatsApp Business API. Two-way inbox, automated templates and broadcast lists, all compliant with WhatsApp's policies.
How does the review automation work? +
When a job is marked complete in the CRM, the customer gets an SMS + email asking for a Google review with a one-tap link. Happy customers go to Google; anything below 4 stars routes to a private feedback form first.
Can it handle missed calls? +
Yes. Missed-call-text-back fires within seconds — 'Sorry we missed you, what can we help with?' — and opens a two-way SMS thread with your team.
Is SMS / WhatsApp marketing compliant? +
All sequences are opt-in with clear unsubscribe, respect the Spam Act 2003 and Do Not Call register, and use WhatsApp-approved templates. We set consent capture up properly on the forms.
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